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TERMS OF SERVICE

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These Terms of Service (the “Terms”) govern your access to and use of the website located at www.eileenmacdonell.com (the “Site”), all related subdomains, online programs, courses, coaching containers, digital products, events, and services offered by Eileen MacDonell Coaching (“Company,” “we,” “us,” or “our”).

By accessing or using the Site, purchasing any product or service, or participating in any program, you (“you,” “Client,” “user,” or “participant”) agree to be bound by these Terms, our Privacy Policy, and any additional terms presented at the point of sale or enrollment (collectively, the “Agreements”).

If you do not agree to these Terms, you must not use the Site or our Services.

1. WHO WE ARE & WHAT WE DO

We provide educational content, coaching, mentoring, energetic and intuitive support, and related services to help people dissolve outdated identities of overperformance, people-pleasing, perfectionism, and self-sacrifice, and reclaim worthiness, boundaries, and a life by design.

Our work includes but is not limited to:

  • 1:1 coaching and mentoring

  • Group programs and masterminds

  • Retreats, intensives, workshops, and events (in-person and virtual)

  • Digital products (courses, workbooks, templates, audio/video content, etc.)

  • Free content (emails, blogs, social media, webinars, masterclasses, etc.)

Coaching is not therapy, medical treatment, legal, financial, or other regulated professional advice. See Sections 10–12 for important disclaimers.

2. ADDITIONAL AGREEMENTS & HIERARCHY OF TERMS

In some cases, you may sign or accept additional documents (e.g., a General Coaching Agreement, program-specific terms, event waivers, payment plan agreements). Those are “Supplemental Agreements.”

  • If there is a conflict between these Terms and a Supplemental Agreement specific to a product, program, or service, the Supplemental Agreement will govern for that product, program, or service.

  • These Terms continue to apply to all other uses of the Site and Services.

3. ELIGIBILITY

By using the Site or Services, you represent and warrant that:

  1. You are at least 18 years old (or the age of majority in your jurisdiction).

  2. You have the legal capacity to enter into these Terms.

  3. You are using the Services for lawful purposes only and in compliance with all applicable laws.

  4. If you are accessing on behalf of a company or organization, you have the authority to bind that entity, and “you” includes that entity.

We may refuse access, suspend, or terminate accounts at our sole discretion if we believe these requirements are not met or these Terms have been violated.

4. ACCEPTANCE OF TERMS & MODIFICATIONS

By accessing or using the Site or Services, you agree to these Terms as they exist on the date of your use.

We may update or modify these Terms at any time, in our sole discretion. When we do, we will update the “Last Updated” date at the top of this page.
Changes are effective when posted. Your continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms.

If you do not agree with updated Terms, you must stop using the Site and Services.

5. ACCOUNTS, SECURITY & ACCESS

Some areas of the Site or Services may require you to create an account or receive login details (the “Account”).

You agree to:

  1. Provide accurate, complete, and current information when creating or updating your Account.

  2. Maintain the confidentiality and security of your login credentials.

  3. Not share your login information with any other person or allow others to access your Account.

  4. Notify us immediately at [email protected] if you suspect unauthorized access or a security breach.

You are responsible for all activity that occurs under your Account, whether authorized by you or not.

We reserve the right to:

  • Suspend or terminate any Account at our sole discretion, including for suspected fraud, misuse, or violation of these Terms.

  • Restrict access to certain content or Services based on your purchase history or enrollment status.

6. PURCHASES, PAYMENTS & BILLING

6.1 Pricing & Currency

All prices are listed in Canadian, unless otherwise stated. We reserve the right to change prices at any time without prior notice.
Any discounts, promotions, or bonuses are time-limited and may be modified or withdrawn at any time.

6.2 Payment Methods

We accept payment via third-party processors such as Stripe or Paypal. By providing payment information, you represent that you are authorized to use the payment method.

You authorize us and our payment processors to charge your payment method for the full amount of the purchase, including any applicable taxes and processing fees.

6.3 Payment Plans & Installments

If you choose a payment plan:

  • You agree to complete all installments, regardless of whether you fully participate, unless explicitly stated otherwise in writing.

  • Missed or declined payments may result in:

    • Suspension of access to the program or Services; and/or

    • Acceleration of remaining payments, at our discretion.

  • We may use third-party collection services for significantly overdue accounts.

6.4 Taxes

You are responsible for any applicable sales, value-added, or other taxes associated with your purchase, as required by law.

7. REFUNDS & CANCELLATION

Because our work is deeply energetic, transformational, and often includes immediate access to proprietary materials, we maintain clear boundaries around refunds.

Unless otherwise stated on the specific sales page or in a Supplemental Agreement:

  1. Digital Products (courses, workbooks, downloads, replays):

    • All sales are final. No refunds or exchanges.

  2. Group Programs, Memberships & Masterminds:

    • Unless a specific refund policy is clearly stated on the sales page, all sales are final.

    • Early withdrawal or failure to participate does not release you from your payment obligations.

  3. Retreats & Events:

    • Deposits are generally non-refundable but may be transferable at our discretion, subject to any terms provided at registration.

    • Additional retreat/event-specific terms and waivers will apply.

  4. 1:1 Coaching & Private Containers:

    • Governed by the General Coaching Agreement and any supplemental private client agreement.

    • Unless explicitly stated otherwise, all sales are final once paid.

We reserve the right to offer more flexible or limited refunds in special promotional circumstances; such terms will be clearly displayed at the point of purchase and will override the above for that specific offer.

8. CANCELLATION, RESCHEDULING & TERMINATION

8.1 Client Cancellation of Sessions

For 1:1 or live sessions, you agree to provide at least 24 hours’ notice to cancel or reschedule.

  • Cancellations made less than 24 hours in advance may be charged up to 100% of the session fee or counted as a used session, at our discretion.

8.2 Company Cancellation or Rescheduling

We may reschedule or cancel sessions, events, or components of a program for reasons including, but not limited to, illness, emergencies, low enrollment, or circumstances beyond our control.

  • We will make reasonable efforts to provide alternative dates, replacement sessions, or comparable value.

8.3 Termination by Company

We may terminate or suspend your access to the Site or Services (including programs or groups) at our sole discretion, with or without notice, if:

  • You violate these Terms or any Supplemental Agreement.

  • You are disruptive, abusive, or unsafe in our spaces.

  • You engage in harassment, bullying, discrimination, or harm toward us or other participants.

  • You misuse our intellectual property or share confidential materials.

In the event we terminate your access due to your breach of these Terms or misconduct, no refund will be provided.

9. NATURE OF SERVICES: EDUCATIONAL, COACHING & ENERGETIC SUPPORT

Our Services are designed for education, personal growth, self-mastery, and energetic support.

By engaging in our Services, you acknowledge and agree that:

  1. Coaching is not therapy, counseling, psychiatric care, or any form of regulated health service.

  2. Energy work, intuitive insights, and spiritual guidance are exploratory modalities and are not guaranteed to produce specific outcomes.

  3. You remain fully responsible for your choices, actions, and results in all areas of your life and business.

  4. You will seek appropriate support from licensed professionals (medical, mental health, legal, financial, or other) when needed.

10. NO MEDICAL, MENTAL HEALTH, OR CRISIS SERVICES

We do not provide medical, psychological, psychiatric, or emergency services.

Nothing on the Site or in any Service:

  • Creates a doctor–patient, therapist–client, or other regulated professional relationship.

  • Constitutes diagnosis, treatment, or prescription.

  • Should be used to delay or replace care from a licensed health professional.

If you are experiencing physical or mental health symptoms, you agree to consult an appropriate licensed professional.

If you are in crisis, having thoughts of self-harm or harming others, or in any kind of emergency, do not use this Site or our Services.
Instead, call your local emergency number, a crisis hotline, or seek immediate help from qualified professionals.

11. NO LEGAL, FINANCIAL, OR PROFESSIONAL ADVICE

We may discuss topics related to business, leadership, money, relationships, or career. All such discussions are general educational information only.

You agree that:

  1. Nothing provided by us is legal, financial, accounting, tax, or investment advice.

  2. We are not acting as your lawyer, accountant, financial advisor, or other regulated professional.

  3. You will consult appropriate licensed professionals before making decisions in these areas.

You are solely responsible for your own decision in your life including financial, legal, and business decisions.

12. NO GUARANTEES & EARNINGS DISCLAIMER

We do not guarantee:

  • Specific personal, emotional, energetic, or spiritual outcomes.

  • Specific business, career, or financial results.

  • That you will earn a certain income or revenue.

Any examples or case studies we share are illustrative only and do not represent a promise or guarantee of similar results. Your results depend on many factors, including your decisions, effort, resources, timing, and circumstances.

13. PERSONAL RESPONSIBILITY & SELF-LEADERSHIP

By using our Site and Services, you affirm that:

  1. You are capable of making your own decisions and taking responsibility for them.

  2. You will not hold us liable for outcomes that result from your choices, actions, or inaction.

  3. You understand this work may be confronting, emotionally activating, or challenging at times, and you will communicate your needs and boundaries, and seek additional support where necessary.

You agree not to rely solely on any information, suggestion, or insight from us as the single deciding factor in any major life, business, or health decision.

14. INTELLECTUAL PROPERTY

14.1 Our Content

All content on the Site and within our programs and offerings—including but not limited to text, videos, audios, workbooks, handouts, slides, frameworks, graphics, logos, photos, and other materials (collectively, “Content”)—is owned or licensed by us and protected by intellectual property laws.

Except as expressly permitted in writing, you may not:

  • Copy, reproduce, distribute, modify, create derivative works from, publicly display, perform, republish, download, store, or transmit any Content.

  • Share program materials, login details, or replays with anyone who has not purchased or been explicitly granted access.

  • Use our Content for your own commercial or business purposes (e.g., reselling, teaching, or incorporating into your own programs) without our prior written permission.

14.2 License for Personal Use

When you purchase a digital product or program, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the materials for your personal, non-commercial use only, for as long as we make the materials available.

We reserve the right to revoke this license and your access to the materials if you violate these Terms or any Supplemental Agreement.

15. USER CONTENT, TESTIMONIALS & FEEDBACK

15.1 User Content

You may be able to submit, post, or share content within our community spaces (e.g., comments, posts, messages, Zoom chats, or shared documents) (“User Content”).

You retain ownership of your User Content, but by submitting it, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display it in connection with operating and improving the Services.

You are responsible for:

  • Ensuring that your User Content does not infringe any rights of third parties.

  • Not posting anything that is unlawful, harmful, defamatory, abusive, or otherwise in violation of these Terms.

We may remove or edit User Content at our discretion.

15.2 Testimonials & Success Stories

If you voluntarily share feedback, wins, transformations, or testimonials with us (including via email, surveys, chat, live calls, or in our communities):

  • You grant us permission to use your testimonial (including your first name, last initial, and location or business name, as appropriate) for marketing, promotional, and educational purposes.

  • You may withdraw that permission by contacting us in writing at [email protected] we will make reasonable efforts to honor your request going forward.

16. COMMUNITY GUIDELINES & GROUP SPACES

Our programs often involve intimate group spaces. To maintain psychological and energetic safety, you agree to:

  1. Treat all participants, team members, and the facilitator with respect and kindness.

  2. Keep confidential the personal stories and experiences shared by other participants, and not share them outside the container without explicit consent.

  3. Refrain from harassment, discrimination, bullying, or harmful behavior of any kind.

  4. Not pitch, spam, or solicit other participants for your own offers unless explicitly allowed by the program rules.

  5. Follow all logistical instructions (e.g., Zoom etiquette, camera-on policies, timing, and communication channels).

We may remove any participant from group spaces or entirely from a program if they violate these guidelines. No refund will be granted if removal is due to your misconduct or breach of these Terms.

17. PRIVACY & CONFIDENTIALITY

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and store your personal information.

We hold a high standard around confidentiality in coaching and group settings; however:

  • Absolute confidentiality cannot be guaranteed in group containers because we cannot control the actions of other participants.

  • We may disclose information when required by law or when we reasonably believe it is necessary to protect our rights, property, or safety or that of others.

By using our Services, you acknowledge these limits and agree to exercise discretion regarding what you choose to share.

18. THIRD-PARTY LINKS & SERVICES

The Site or our Content may contain links to third-party websites, tools, or resources. These are provided for your convenience only.

We do not:

  • Endorse or control third-party sites or services.

  • Assume responsibility for their content, policies, or practices.

Your use of third-party sites is at your own risk and subject to those sites’ terms and policies.

19. PROHIBITED USES

You agree not to use the Site or Services:

  1. For any unlawful purpose or to solicit others to perform or participate in unlawful acts.

  2. To violate any international, federal, provincial/state, or local regulations or laws.

  3. To infringe upon our or others’ intellectual property rights.

  4. To harass, abuse, insult, harm, defame, slander, or discriminate against anyone.

  5. To upload or transmit viruses, malware, or any destructive code.

  6. To spam, phish, scrape, or collect data from the Site without authorization.

  7. To interfere with or circumvent the security or functionality of the Site or Services.

We reserve the right to terminate your use of the Site or Services for violating any prohibited uses.

20. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law:

  • The Site, Content, and Services are provided on an “as is” and “as available” basis.

  • We do not warrant that the Site or Services will be uninterrupted, timely, secure, error-free, or free of harmful components.

  • We make no representations or warranties about the accuracy, reliability, or completeness of any Content.

Your use of the Site and Services is at your sole risk.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

  1. We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Site or Services.

  2. Our total liability for any claim arising out of or relating to these Terms or the Services, whether in contract, tort, or otherwise, shall not exceed the total amount you paid to us for the Service giving rise to the claim in the three (3) months preceding the event.

Nothing in this section intends to exclude or limit any liability that cannot be excluded or limited under applicable law.

22. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and its owners, directors, employees, contractors, agents, and affiliates from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  1. Your use or misuse of the Site or Services.

  2. Your breach of these Terms or any Supplemental Agreement.

  3. Your violation of any law or third-party right.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

23. FORCE MAJEURE

We will not be liable for any delay or failure in performance resulting from acts beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government restrictions, war, terrorism, labor disputes, supply chain disruptions, power or internet outages, or other events of similar nature.

In such cases, we may modify, delay, or adapt program delivery, including switching to alternative formats (e.g., virtual instead of in-person) without obligation to provide refunds beyond what is required by law or specifically stated in the applicable offer.

24. GOVERNING LAW & JURISDICTION

These Terms are governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.

You agree that any disputes arising out of or relating to these Terms or the Services that are not resolved through good-faith negotiation will be brought exclusively in the courts located in Cornwall, Ontario, Canada, and you consent to the personal jurisdiction of those courts.

25. DISPUTE RESOLUTION (OPTIONAL – CUSTOMIZE WITH YOUR LAWYER)

Before pursuing formal legal action, you agree to:

  1. First attempt to resolve the dispute informally by emailing us at [email protected] with a description of the issue.

  2. If unresolved within 30 days, consider engaging in mediation with a mutually agreed mediator in Ontario, Canada, before resorting to litigation.

Nothing in this section prevents either party from seeking injunctive or equitable relief where necessary to protect its rights.

26. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

27. NO WAIVER

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver will be effective only if in writing and signed by an authorized representative of the Company.

28. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any applicable Supplemental Agreements, constitute the entire agreement between you and the Company regarding your use of the Site and Services and supersede all prior and contemporaneous agreements, representations, and understandings.

29. CONTACT

If you have questions about these Terms, please contact us at:

Eileen MacDonell Coaching
Email: [email protected]